Cancellation Policy

Booking and Cancellation Policy

Welcome to GR Facial Wax and Lash. We value your time and are committed to providing the best service experience. To ensure smooth operations and fairness for all clients, we kindly ask you to review and adhere to our booking and cancellation policies.

Booking Policy

  1. Appointment Reservations: All appointments must be reserved with a valid credit or debit card on file. No charges will be made at the time of booking unless specified for certain services or promotions.

  2. Confirmations: You will receive an appointment confirmation via email or text. Please ensure your contact details are accurate to avoid missed communications.

  3. Arrival Time: Please arrive at least 10 minutes before your scheduled appointment to allow for check-in and preparation. Late arrivals may result in a shortened service or rescheduling.

  4. New Clients: New clients are required to complete an intake form upon arrival. To save time, we recommend completing this form online before your appointment.

Cancellation and Rescheduling Policy

  1. Notice Period: We require at least 24 hours’ notice for cancellations or rescheduling to avoid charges.

  2. Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment will incur a fee of 50% of the service cost.

  3. No-Shows: Clients who fail to show up for their appointment without prior notice will be charged 100% of the service cost.

  4. Late Arrivals: Arriving more than 10 minutes late may result in a reduced service time or the need to reschedule, with applicable fees.

Special Conditions

  • Group Bookings: Group appointments require 48 hours’ notice for changes or cancellations.

  • Prepaid Services and Packages: These are non-refundable but may be rescheduled according to the policies above.

  • Promotions and Discounts: Cancellations for services booked under special promotions will forfeit the promotional discount.

Exceptions and Emergencies We understand that emergencies happen. Please contact us as soon as possible if you cannot make your appointment, and we will do our best to accommodate you.

Policy Agreement By booking an appointment with GR Facial Wax and Lash, you agree to these terms. We appreciate your understanding and cooperation.

Thank you for choosing GR Facial Wax and Lash. We look forward to providing you with exceptional service!

Return Policy

Thank you for shopping with us. We take great pride in the quality and care of our products and services.

Please note that all sales are final. We do not accept returns, exchanges, or provide refunds under any circumstances.

We strongly encourage you to review all product descriptions, sizes, and details carefully before placing your order. If you have any questions or concerns about a product or service prior to purchasing, please contact our team. We are more than happy to provide additional information to ensure your satisfaction and confidence in your purchase.

In the rare event that you receive a defective or incorrect item, please reach out to us within 48 hours of delivery with your order details and supporting photographs. We will assess the situation and advise on any appropriate resolution at our discretion.

By completing a purchase on our website, you acknowledge and agree to this return policy.

Thank you for your understanding and for supporting our business.